Gala in 60 Seconds:
| Operated by | AI Coaching, Inc. (Gala GLP-1 / Gala Health), Wilmington, DE |
|---|---|
| Semaglutide | From $69/mo during a sale, every dose |
| Tirzepatide | From $99/mo during a sale |
| Plan length | At checkout Not shown on the sales pages |
| Brand-name | Ozempic from $1,299/mo cash; Wegovy pill coming soon |
| Insurance | No Coverage check for Ozempic only |
| States | All 50 states |
| Pharmacy | Not named “Partner Pharmacy” |
| Refunds | None on cancel Only if a provider disqualifies you |
| Support | Email team@galaglp1.com and app chat |
| Trustpilot | 4.6 · 4,270 reviews |
| BBB | C+ Not accredited; 43 complaints in 12 months |
| FDA | None found |
| LegitScript | Certified |
Checked on galaglp1.com, LegitScript, Trustpilot, the BBB, the App Store and Google Play on .
Gala GLP-1 and the AI Coaching Company Behind It
Gala GLP-1 is the weight loss brand of AI Coaching, Inc., a Delaware company that started in late 2023 as a GLP-1 tracker app. Today the same company sells weight loss, menopause, longevity and fertility care under the Gala Health name. Its Terms are clear about its role: “We do not practice medicine, nor are we a pharmacy.” Independent clinicians from Openloop Healthcare Partners or GMG Medical Group write the prescriptions, and an unnamed partner pharmacy ships them.
For weight loss, Gala sells compounded semaglutide and tirzepatide as weekly injections at one price at every dose, plus brand-name Ozempic at a cash price. The Wegovy pill is listed as coming soon. Every plan comes with the Gala app, which logs shots, side effects, weight and meals, and Gala advertises live coach sessions and round-the-clock support.
Note: Compounded semaglutide and tirzepatide from Gala are not FDA-approved finished drug products. Licensed compounding pharmacies prepare them, and the FDA doesn’t review them for safety or effectiveness.
How to Reach Gala Health
| Company | AI Coaching, Inc. (Gala GLP-1, Gala Health) |
|---|---|
| Address | 1007 N Orange St, Floor 4 #2920, Wilmington, DE 19801 |
| Phone | (856) 279-8748 (listed by the BBB) |
| team@galaglp1.com | |
| Support | Email and in-app chat |
| Medical groups | Openloop Healthcare Partners, PC; GMG Medical Group, P.A. |
Contact details from galaglp1.com and the BBB, checked .
Check the Plan Length First
Gala’s intake is free, and the plan length shows up at checkout. Note it, and the renewal date, before you pay.
Gala Health Legitimacy Check: LegitScript, BBB, FDA
- ✓ LegitScript: certified. LegitScript lists galahealth.co, the Gala Health brand that galaglp1.com belongs to, as Certified (checked Nov 9, 2026).
- ✓ No FDA warning letter found. We searched the FDA database for Gala, Gala GLP-1 and AI Coaching and found none.
- ! BBB C+, not accredited. 46 complaints in three years, 43 of them in the last 12 months. The BBB lowered the grade because of the volume and slow responses.
- ! Compounded drugs are not FDA-approved. The FDA doesn’t review compounded semaglutide or tirzepatide for safety or effectiveness. What that means for you
Gala is a real company with a certified website, licensed providers in every state and two established telehealth medical groups behind its prescriptions. We found no FDA warning letter and no lawsuit. On the medical side, it looks like many mid-size telehealth brands.
The weak spot is service and billing. The BBB grade is C+, the company isn’t accredited, and 43 of its 46 complaints came in the last 12 months. One complainant from January 2026 says the grade was F then, so it has improved. Most complaints got a reply and a refund, but often only after the customer went to the BBB. Gala also doesn’t name its pharmacies. One complaint shows a pharmacy, Red Rock, billing a patient’s HSA directly.
Gala Pricing Beyond the $69 Banner
During its pre-Black Friday sale, Gala advertises compounded semaglutide “from $69/mo all doses, no hidden fees” and tirzepatide from $99. Gala says the price covers the medical evaluation, the medication at any dose and ongoing support, and shipping is free. What the page doesn’t say is how long the plan is. Gala’s FAQ says “final pricing is determined at checkout based on your selected plan and medication.” In October the same medication was $199 a month on a three-month plan.
| Medication | What’s included | Price |
|---|---|---|
| Compounded semaglutideSale “from” price; plan length at checkout | Provider visit, medication at every dose, shipping | From $69/mo |
| Compounded tirzepatideSale “from” price; plan length at checkout | Provider visit, medication at every dose, shipping | From $99/mo |
| Brand-name OzempicCash price | Provider visit, insurance check | From $1,299/mo |
| Gala appFree, with optional in-app purchases | Shot, side-effect and food tracking | Free |
Prices from galaglp1.com, checked . The plan length, billing interval and renewal price are shown only at checkout.
Charges the $69 May Not Cover
- Labs outside Gala’s prepaid network
- A refund if you cancel, unless a provider disqualifies you
- Fees for services already provided, which the refund policy says you owe in all cases
Is $69 Actually Cheap? The Market Check
In our November 2026 GLP-1 Price Index, the median lowest advertised price for compounded semaglutide is $129 a month, and $179 for tirzepatide. Gala’s $69 and $99 are well below both, and only Wellmedr’s sale price is lower. They’re sale prices, though. The banner says “Save $250 Every Month”, which by our math puts the regular price near $319, and the plan behind the $69 shows up only at checkout. Brand-name Ozempic goes the other way: $1,299 a month, far above Novo Nordisk’s own self-pay price.
Prepaid Terms, the 72-Hour Cutoff and Renewals
Gala sells subscriptions. Its Terms say checkout shows the billing interval, the introductory and renewal prices and how to cancel, so read that screen closely. BBB complaints describe three-month plans charged upfront ($447 for tirzepatide in April 2026, a $597 three-month renewal in September). To stop a renewal, your cancellation has to reach Gala at least 72 hours before the billing date. If it’s late, Gala charges the next cycle and the cancellation takes effect after that.
The Sale Price vs the Plan You Actually Sign
The $69 banner is the headline. The plan you agree to at checkout is the deal. Here’s what the sales page says next to what Gala’s own policies and BBB complaints show:
| Topic | The banner says | The fine print | What to do |
|---|---|---|---|
| Price | “From $69/mo all doses” | Plan length set at checkout | Write down the total and the term |
| Savings | “Save $250 every month” | Implies about $319 regular, by our math | Ask what the renewal price is |
| Canceling | “Cancel anytime” | Must arrive 72 hours before billing | Cancel well ahead of the date |
| Refunds | “No hidden fees” | No refund on cancellation | Assume a charge is final |
Banner, Terms and refund policy on galaglp1.com; complaints on the BBB. Checked .
None of this is hidden in the legal sense. Gala’s Terms promise that checkout shows the renewal price and how to cancel. But a $69 promo that renews at a higher price, on a plan you can’t get money back from, is a different purchase than the banner suggests.
What BBB Complainants Say Happened
- A three-month renewal of $597 charged about a week after the customer cancelled, refunded after a BBB complaint
- A three-month charge after asking to switch to one month
- A separate $507 charge from the pharmacy to a patient’s HSA that the patient says they didn’t authorize
- $100 kept from a refund for a short consult the patient didn’t know was billed
Most of these complaints have a reply from Gala and a refund, so the company does fix problems once they’re escalated. Still, the pattern is the same each time: the charge came first and the explanation came later. Screenshot your plan at checkout, cancel in writing and keep the confirmation.
Gala Signup in Four Moves
Gala doesn’t publish an approval time. A video visit is usually needed only for the first session, and only where state rules require it. After that, follow-ups happen by message.
Answer health questions
Fill in Gala’s online questionnaire about your health history and goals.
Pick a plan at checkout
Choose your medication and plan. Checkout shows the plan length, the renewal price and how to cancel.
Licensed provider decides
A clinician from Openloop or GMG Medical Group reviews your answers and decides whether to prescribe. If you’re disqualified, you get a full refund.
Pharmacy ships, app tracks
A partner pharmacy ships the medication free. Log your doses, side effects and meals in the Gala app.
Screenshot These Before Gala Checkout
- 1 The plan length and total. The $69 is a “from” sale price, and the term behind it appears only at checkout.
- 2 The renewal price. Ask what you’ll pay after the sale. The banner’s “save $250” hints at a much higher regular price.
- 3 Your billing date, minus 72 hours. Put the cancel-by date in your calendar.
- 4 The pharmacy name. Ask which pharmacy fills your order and whether it bills you separately.
- 5 Lab instructions. If labs are ordered, confirm they’re in Gala’s prepaid network before you go.
Canceling Gala: 72 Hours or You Pay Again
You can cancel at any time through your Gala account or by asking customer service. The timing is what matters. The request has to arrive at least 72 hours before your billing date, and you keep access until the end of the cycle you paid for:
- Cancel in your account and email team@galaglp1.com the same day, so you have a written record.
- Ask for a confirmation email. Several BBB complainants say they never got one.
- Check your card and HSA after the next billing date, including any charge from the pharmacy.
- If you’re charged after cancelling, reply to Gala in writing first, then use the BBB or your card issuer if it isn’t fixed.
Gala’s Terms require individual arbitration instead of court or class actions, but you can opt out by written notice within 30 days of accepting them. Small-claims court is still allowed. Keep your checkout screenshots, your cancellation and every reply.
Still Eyeing That $69 Price?
The intake costs nothing. At checkout, look for three things: the plan length, the renewal price and your cancel-by date.
Gala’s Compounded Shots and Brand-Name Ozempic
Gala sells compounded semaglutide and tirzepatide as weekly injections at one price at every dose, plus brand-name Ozempic at a cash price.
Important: Compounded semaglutide and tirzepatide are not FDA-approved and aren’t the same as Wegovy or Zepbound. The FDA tightened the rules for compounding them after the shortages ended. In April 2026 it also proposed ending large-scale (503B) compounding of both drugs, and as of November 2026 no final rule had been published. Ask your provider which option fits you.
Gala’s homepage shows named patients with before-and-after numbers, like “23 lbs lost in 5 months”, and says patients “lose up to 20% of their body weight over time.” The footnote says the photos and testimonials represent patients and that results vary. We can’t verify them, so read them as marketing.
If your insurance covers a brand-name GLP-1, Gala isn’t the place to use it. It doesn’t bill insurance for compounded drugs, and its Ozempic cash price is several times what Novo Nordisk charges self-pay patients directly.
Gala Health Review: The Good, the Bad, the Billing
What We like
- ✓ Sale prices among the lowest we track
- ✓ Same price at every dose
- ✓ Certified by LegitScript
- ✓ All 50 states
What to Watch
- – No refund on cancellation
- – Plan length shown only at checkout
- – BBB C+ with 43 complaints in a year
- – 72-hour cancel cutoff
Gala Ratings: Strong on Trustpilot, Shaky Elsewhere
We checked every public review site that lists Gala on November 9, 2026. Scores are shown as each site publishes them, with a link. We don’t copy those reviews or mix their scores into the patient reviews on this page.
Trustpilot
Trustpilot, checked Nov 9, 2026. The profile is “Gala Health” and covers its hormone program too. 83% are 5-star and 6% are 1-star. Gala invites customers to review, and the top reviews are marked “Invited”. It replied to 81% of negative reviews, usually after more than a month.
See on Trustpilot
BBB
46 complaints in three years, 43 in the last 12 months. BBB customer reviews average 2.96 from 55.
See on BBB
App Store
The Gala Health tracker app. Reviewers like the shot logging and find the food entry clunky.
See on App Store
Google Play
Google Play doesn’t show a rating yet because there are too few reviews.
See on Google PlayThe ratings split by where people review. On Trustpilot, where Gala invites customers, it scores 4.6. On the App Store it’s 3.5, and BBB reviewers give it 2.96. The low scores aren’t about the medication so much as the money: charges people didn’t expect, refunds and slow answers.
4,270 Invited-Heavy Trustpilot Reviews
Trustpilot showed 4,270 reviews on November 9, 2026, and 83% of them were 5-star. Its own summary of recent reviews says sign-up is easy, support is helpful and delivery is quick, while opinions on the product itself are mixed. Some of the top reviews are about Gala’s menopause program, not GLP-1s. Because Gala invites its reviewers, we read Trustpilot together with the BBB.
What Patients Keep Bringing Up
Beyond the scores, these themes came up most in Trustpilot’s summary, BBB reviews and BBB complaints.
The Praise
Reviewers mention an easy sign-up and fast delivery.
Positive BBB reviews call the price affordable, though several add that the app needs work.
The Pain Points
Billing tops the list. BBB complainants describe charges after cancelling, no cancellation confirmation, three-month charges when they wanted one month, and a separate pharmacy charge to an HSA. Most got refunds, but often only after filing a complaint.
Support comes next. One complainant says support was an AI bot and email with no working phone line, and Trustpilot says Gala usually takes over a month to answer negative reviews. Other complaints mention an order filled with the wrong drug, an out-of-network lab bill and a delayed FSA letter.
Patient reviews of Gala
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Have you used Gala? Tell other patients how pricing, approval and shipping really went. We publish every review that follows our rules, good or bad.
Share your experienceGala Among the Budget Picks
See how Gala compares with five other providers we’ve reviewed on price, brand-name access, insurance, BBB grades and FDA letters in the side-by-side comparison below.
See All Reviewed GLP-1 Providers With Full ScoringBottom Line
Gala isn’t a scam. It’s certified by LegitScript, works with established medical groups, ships to every state and has one of the lowest sale prices we track, at every dose. It scores 3.7 because of how it handles money. The plan length shows up only at checkout. There are no refunds on cancellation. The 72-hour cutoff catches people. And a C+ BBB file is full of charges that had to be escalated to get reversed.
If the $69 price is why you’re here, it can be a good deal. Screenshot the checkout, put the cancel-by date in your calendar and cancel in writing. If you’d rather pay month to month or want a refund option, compare the alternatives below.
Review Update History
- Nov 9, 2026: First published. Checked galaglp1.com (sale prices, semaglutide, tirzepatide and Ozempic pages, Refund Policy, Terms updated Nov 5, 2026), LegitScript, Trustpilot, the BBB (rating, complaints and customer reviews), the App Store and Google Play.
- Oct 2026: Listed on our comparison page at $199 a month on a three-month plan.
